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Communication also assists in meeting our psychosocial needs of love, belonging and self-esteem

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Communication also assists in meeting our psychosocial needs of love, belonging and self-esteem. Effective communication is essential to the delivery of healthcare and is guided by relevant health information. The significance of good communication to enable the deli very of appropriate, effective and efficient care has long been recognised. Effective communication allows you to get to know and understand people, to meet their care needs and accurately document their health history. Factors that impact on person-centred communication are: • Quality of encounters, including duration and depth of conversations; restriction and controlling course and topic; and limiting what a person can say . • Concerns over what people should be told and who should tell them Changes in communication skills of students resulting from various educational preparation programs; people often find difficulty communicating because they lack the knowledge and authority to answer questions. As healthcare grows more complicated and boundaries between healthcare providers become less defined, the ability to effectively communicate in a person-centred manner is of the utmost imp0l1ance. Being able to communicate well is a building block for the professional relationships between you and those in your care, your nursing and midwifery col· leagues and other healthcare professionals. Many experienced nurses and midwives identify the quality of their interpersonal relationships as the single most significant element in determining their effectiveness. Studies have shown that, in healthcare settings where ideas and information are freely exchanged, where problems are solved together when something goes wrong rather than assigning blame, where compliments are exchanged and humour is used creatively, staff morale is high, and there is a higher level of attainment of care outcomes. Communication influences health outcomes, so factors that impact on collaboration and teamwork among and between healthcare…


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